Archive for February 19th, 2005
Speakeasy Sucks?
Om Malik evidently isn’t too thrilled with Speakeasy these days. It would appear his complaints are centered around his attempt to leave their service because of competing, lower cost services.
First, why should Speakeasy make it easy for you to leave? It’s not in their interest. They don’t get anything out of making it easier for you to leave. He complains, “SBC disconnection fees are a $100 less. In other words a monopoly is charging me less to switch.” Of course it’s cheaper for them…they’re a monopoly. They control the entire system. They don’t get charged by a third party to do a disconnect.
Second, yes…other providers are cheaper. But he knew that when he signed up. Speakeasy has always charged a premium for their support and loose terms of service, both of which are far superior to any offering you’ll find with Comcast or SBC. You get what you pay for. If you don’t need those premiums, then Speakeasy isn’t for you. It’s like paying for 4WD on an SUV when you only drive it in the city.
5 comments February 19, 2005
