Comments on: Customer service starts with the customer http://blog.unclehulka.com/2008/05/09/customer-service-starts-with-the-customer/ what's this button do? Thu, 24 Jun 2010 07:14:17 +0000 hourly 1 http://wordpress.com/ By: David Gregory Pihl http://blog.unclehulka.com/2008/05/09/customer-service-starts-with-the-customer/#comment-2092 David Gregory Pihl Mon, 24 Nov 2008 13:19:42 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-2092 I have been trying for ten years to get a hold of somebody at Yahoo to tell them about my problems with Yahoo Mail. Funny thing is, these are problems that could be solved with software that would make Yahoo evangelists out of many end users. If nothing else, these are problems that could drive the sales of subscriptions to Yahoo's premium services. To date, I've received a total of one reply from anybody within the Yahoo Mail team. It was disguised as an auto generated email telling me to sign up for Yahoo's premium web mail services. The email recited the need to upgrade so I could eliminate the 10 megabyte limitation on the size of my free email in box. I don't even remember when I last had to delete an email from my in box due to size limitations. It's one thing to get an auto generated response. It's another to get pointed to a solutions page in the archives that was written when Grover Cleveland was in office. My specific needs, so you know, are not about size limitations in my inbox. They are about the inability to create a local backup of my giant email inbox. I'd like to burn a CD every once in a while full of all of the stuff in my Yahoomail, Hotmail, Gmail, and other inboxes. If there were a utility to sort all of my mail into folders based on who sent them, this would also be a nice touch. That way, the monthly newsletters from XYZ corporation would be easy to give the old heave-ho. Also, if the local backup copy of my email were easy to sort and search, I can probably think of other useful things I might do with that. So far, Yahoo has no interest in hearing from me, or even in taking my money for premium web mail services. With utilities like iOpus iMacros around, one would think it would be a piece of cake to create a third party backup utility for all of the popular web mail services, subscription or otherwise. Shoot, you could even backup stuff on your facebook, myspace, pbwiki, bravenet, photobucket, flickr, google docs, and other online accounts. Oh well, so much for idle pipe dreams. Sure wish I knew how to program iMacros for myself. I have been trying for ten years to get a hold of somebody at Yahoo to tell them about my problems with Yahoo Mail. Funny thing is, these are problems that could be solved with software that would make Yahoo evangelists out of many end users. If nothing else, these are problems that could drive the sales of subscriptions to Yahoo’s premium services. To date, I’ve received a total of one reply from anybody within the Yahoo Mail team. It was disguised as an auto generated email telling me to sign up for Yahoo’s premium web mail services. The email recited the need to upgrade so I could eliminate the 10 megabyte limitation on the size of my free email in box. I don’t even remember when I last had to delete an email from my in box due to size limitations. It’s one thing to get an auto generated response. It’s another to get pointed to a solutions page in the archives that was written when Grover Cleveland was in office.

My specific needs, so you know, are not about size limitations in my inbox. They are about the inability to create a local backup of my giant email inbox. I’d like to burn a CD every once in a while full of all of the stuff in my Yahoomail, Hotmail, Gmail, and other inboxes.

If there were a utility to sort all of my mail into folders based on who sent them, this would also be a nice touch. That way, the monthly newsletters from XYZ corporation would be easy to give the old heave-ho.

Also, if the local backup copy of my email were easy to sort and search, I can probably think of other useful things I might do with that.

So far, Yahoo has no interest in hearing from me, or even in taking my money for premium web mail services. With utilities like iOpus iMacros around, one would think it would be a piece of cake to create a third party backup utility for all of the popular web mail services, subscription or otherwise. Shoot, you could even backup stuff on your facebook, myspace, pbwiki, bravenet, photobucket, flickr, google docs, and other online accounts. Oh well, so much for idle pipe dreams. Sure wish I knew how to program iMacros for myself.

]]> By: MVC http://blog.unclehulka.com/2008/05/09/customer-service-starts-with-the-customer/#comment-2091 MVC Wed, 22 Oct 2008 12:22:25 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-2091 Yahoo customer serivice was never good.....& will never going to be!! poor chap....could have chosen some good & reliable email service!! (i would suggest Hosted Exchange Soluation) Yahoo customer serivice was never good…..& will never going to be!!

poor chap….could have chosen some good & reliable email service!! (i would suggest Hosted Exchange Soluation)

]]> By: Sharon Zimmerman http://blog.unclehulka.com/2008/05/09/customer-service-starts-with-the-customer/#comment-2090 Sharon Zimmerman Wed, 10 Sep 2008 22:00:42 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-2090 WELL, Ryan K., maybe you can help me out, although somehow I doubt it. I don't know how, but, about...a year ago (?)... I started receiving pornographic e-mails. You can tell they are pornographic by the subject line but the link is indirect. I tried unsubsribing but it didn't work. I heard this makes it worse because that's how they verify that your e-mail is correct. I get at least 5 a day. I don't know how to get rid of them. I think I am going to have to shut down this e-mail account. Any help would be greatly appreciated. I really don't need e-mails with links to websites such as "Indian Sluts" and "Farm Whores". Thanks!!! WELL, Ryan K., maybe you can help me out, although somehow I doubt it. I don’t know how, but, about…a year ago (?)… I started receiving pornographic e-mails. You can tell they are pornographic by the subject line but the link is indirect. I tried unsubsribing but it didn’t work. I heard this makes it worse because that’s how they verify that your e-mail is correct. I get at least 5 a day. I don’t know how to get rid of them. I think I am going to have to shut down this e-mail account.

Any help would be greatly appreciated. I really don’t need e-mails with links to websites such as “Indian Sluts” and “Farm Whores”.

Thanks!!!

]]> By: Practical Blogging » Blog Archive » links for 2008-07-10 http://blog.unclehulka.com/2008/05/09/customer-service-starts-with-the-customer/#comment-2089 Practical Blogging » Blog Archive » links for 2008-07-10 Thu, 10 Jul 2008 04:31:44 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-2089 [...] ryan kennedy’s blog » Customer service starts with the customer This post reminded me what a pain in the ass it can be to get the run around at large companies, ahem. For this reason, I invite any of you that is experiencing the run-around with a Yahoo! property to tweet me at ‘duzins’. I’ll do my best to help! (tags: twitter yahoo customercare customer+service) [...] [...] ryan kennedy’s blog » Customer service starts with the customer This post reminded me what a pain in the ass it can be to get the run around at large companies, ahem. For this reason, I invite any of you that is experiencing the run-around with a Yahoo! property to tweet me at ‘duzins’. I’ll do my best to help! (tags: twitter yahoo customercare customer+service) [...]

]]> By: Casper Moller http://blog.unclehulka.com/2008/05/09/customer-service-starts-with-the-customer/#comment-2088 Casper Moller Mon, 16 Jun 2008 20:03:21 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-2088 It sounds like you handled the call like a true professional. I would be delighted if you would share some of these customer service stories with us over at http://clausmolleruk.blogspot.com It is the blog of my father, Claus Moller, who invented the concept of "A Complaint Is a Gift" and the co-author of the book of the same name with Janelle Barlow. Right now, we're looking for great stories about how you can handle customer complaints effectively to ensure that customers not only feel the issues are resolved to their satisfaction, but how it can also increase their loyalty. In general, the customers who complain are the ones who want to continue being customers and there is probably a likelihood that he will start telling his friends about how well you handled the situation. Kind regards, Casper It sounds like you handled the call like a true professional. I would be delighted if you would share some of these customer service stories with us over at http://clausmolleruk.blogspot.com

It is the blog of my father, Claus Moller, who invented the concept of “A Complaint Is a Gift” and the co-author of the book of the same name with Janelle Barlow. Right now, we’re looking for great stories about how you can handle customer complaints effectively to ensure that customers not only feel the issues are resolved to their satisfaction, but how it can also increase their loyalty. In general, the customers who complain are the ones who want to continue being customers and there is probably a likelihood that he will start telling his friends about how well you handled the situation.

Kind regards,

Casper

]]> By: Ryan http://blog.unclehulka.com/2008/05/09/customer-service-starts-with-the-customer/#comment-2086 Ryan Sun, 11 May 2008 16:24:50 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-2086 As you can see by my post, I have little choice in whether or not people call me when they have Yahoo! Mail problems. ;) As you can see by my post, I have little choice in whether or not people call me when they have Yahoo! Mail problems. ;)

]]> By: Brian T. Nakamoto http://blog.unclehulka.com/2008/05/09/customer-service-starts-with-the-customer/#comment-2087 Brian T. Nakamoto Sun, 11 May 2008 08:55:10 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-2087 Are you giving us all permission to call you when we have a problem with Yahoo! Mail? ;-) Are you giving us all permission to call you when we have a problem with Yahoo! Mail? ;-)

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